Frequently Asked Questions

How long does delivery take?

Our estimated delivery time within Australia is 3–5 business days after applicable order processing.

Can I return an item?

Eligible change-of-mind return requests can be made within 7 days of delivery. Items must meet the conditions stated in our Refund & Returns Policy.

Your rights regarding faulty or non-compliant products under Australian Consumer Law are not limited to this 7-day period.

How do I request a return?

Email Support@fashionnstories.com with your order number and reason for your return. Please wait for return instructions before sending the item.

What if my product arrives damaged or faulty?

Contact us as soon as possible at Support@fashionnstories.com with your order number and details of the issue. Photographs may help us assess the problem.

Can I exchange an item?

Contact our support team to request an exchange. Exchanges are subject to eligibility and product availability.

How can I track my order?

Where tracking is available, tracking details will be provided after your order is dispatched.

Can I change my shipping address?

Contact us as quickly as possible. We will try to assist, but we cannot guarantee address changes once an order has entered processing or been dispatched.

How can I contact Fashion N Stories?

Email us at Support@fashionnstories.com.