Refund & Returns Policy

At Fashion N Stories, we want you to be happy with your purchase. This policy explains our change-of-mind returns as well as your rights under the Australian Consumer Law.

7-Day Change-of-Mind Returns

We accept eligible change-of-mind return requests made within 7 days of delivery.

To qualify for a change-of-mind return, the item must be unused, unworn, unwashed and in its original condition with all original tags, packaging and accessories included.

To request a return, contact us at Support@fashionnstories.com within 7 days of receiving your order. Please include your order number and the reason for your return.

Do not send an item back before receiving return instructions from us.

Unless required otherwise by law, customers are responsible for return shipping costs for change-of-mind returns.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, faulty, defective or you receive an incorrect item.

Email Support@fashionnstories.com with your order number, a description of the issue and, where appropriate, photographs showing the problem.

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Where a product fails to satisfy an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.

Non-Returnable Change-of-Mind Items

For hygiene and safety reasons, certain products may not be eligible for a change-of-mind return once opened, used or worn where appropriate.

This exclusion does not affect your rights where a product is faulty or otherwise fails to meet a consumer guarantee.

Refunds

Once an eligible returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.

Original shipping charges are generally not refundable for change-of-mind returns, unless required by applicable law.

Exchanges

If you would like a different size, colour or product, contact Support@fashionnstories.com. Exchanges are subject to product availability.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Our voluntary 7-day change-of-mind return policy is provided in addition to, and does not replace or restrict, your statutory consumer rights.

Contact

For returns, refunds or product issues, contact:

Fashion N Stories
Email: Support@fashionnstories.com